This website is operated by Solidportaldrape. Throughout the site, the terms “we”, “us” and “our” refer to Solidportaldrape. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”).
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.
- Business Information
Company Name: Solidportaldrape
Address: 131 Bennett Dr, Gander, NL A1V 1X3
Phone: +1 7092567005
Email: curtain@solidportaldrape.com
- Scope of Service
We specialise in the sale of solid-coloured drapery products. Our services are primarily directed to customers located in the United States and the European region. By placing an order, you confirm that you are purchasing our products for personal, non-commercial use. - Shipping and Delivery
To ensure high standards of quality control and operational efficiency, all orders are processed and dispatched directly from our own facilities. We do not utilize third-party dropshipping methods.
Logistics Partners: We collaborate with reputable global carriers such as DHL, FedEx, and UPS Priority to facilitate international transit.
Order Processing: Orders are typically processed within 1 to 3 business days.
Estimated Delivery: Most orders are delivered within 5 to 10 business days following dispatch.
Tracking: Automated notifications will be sent to your registered email address at key milestones: upon dispatch, arrival at the logistics hub, and when the order is out for local delivery.
Delivery Guarantee: If an order is confirmed lost or exceeds the standard transit timeframe significantly, we provide a full refund or a reshipment at no additional cost to ensure your purchase is fulfilled.
- Transfer of Risk and Ownership
In accordance with consumer protection regulations, the risk of loss or damage to the goods passes to the consumer only when they, or a third party indicated by them (other than the carrier), have acquired physical possession of the goods. Ownership is transferred upon successful delivery and full receipt of payment. - Right of Withdrawal (European Customers)
If you are a resident of the European Union or the European Economic Area, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire 14 days from the day on which you acquire, or a third party indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us of your decision via email at curtain@solidportaldrape.com.
- Damaged or Defective Goods
We maintain rigorous quality control over our inventory. However, if you receive an item that is damaged or defective:
Contact our support team within the statutory period following receipt.
Provide photographic evidence of the issue via email.
Upon verification, we will arrange for a replacement or a full refund.
While we generally strive for streamlined resolutions, we reserve the right to request the return of damaged items for quality inspection at our discretion prior to final settlement.
- Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. We are not liable for delivery failures resulting from incorrect address information provided by the customer. - Data Protection and Security
Your submission of personal information through the store is governed by our Privacy Policy. We manage data in accordance with Canadian (PIPEDA) and European (GDPR) standards to mitigate risks and protect consumer privacy. - Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Ontario, Canada, without prejudice to any mandatory consumer protection laws applicable in the country of the consumer’s residence within the European region. - Contact Information
Questions about the Terms of Service should be sent to us at curtain@solidportaldrape.com.