At Solidportaldrape, we prioritise clear communication and professional service. Whether you have questions regarding our products or require assistance with an existing order, our team is available to assist you.
1. Communication Channels
For the most efficient response, please use one of the following methods to reach our administration office:
Address: 131 Bennett Dr, Gander, NL A1V 1X3
Phone: +1 7092567005
Email: curtain@solidportaldrape.com
2. Response Time & Enquiries
Our customer support team monitors all incoming enquiries during standard business hours .
General Enquiries: Please leave a detailed message via email or our telephone voicemail system.
Response Commitment: We aim to review all correspondence and provide a formal response within 24 hours during business days.
Required Information: Please ensure that your message includes your full name and, if applicable, your order reference number to allow our staff to assist you effectively.
3. Communication Terms
3.1 Verification and Security: By contacting us, you agree to provide truthful and accurate information. We reserve the right to verify identities and information to prevent fraudulent transactions and ensure the security of our services.
3.2 Authorised Personnel: Only communications received via the official email address or telephone number listed above are recognised as valid corporate correspondence from Solidportaldrape.
3.3 Data Handling (GDPR Compliant): Information submitted through our contact channels is processed in accordance with European data protection standards (GDPR) and relevant Canadian privacy laws. This data is used solely for the purpose of addressing your specific enquiry and maintaining our internal records.
3.4 Dispute Resolution (Stripe Recommended): We are committed to customer satisfaction. Before initiating any formal dispute or chargeback with your financial institution, we encourage customers to contact our support team directly to seek an amicable resolution.
3.5 Limitation of Liability: While we strive to address all enquiries promptly, the act of sending a message does not constitute a binding agreement or a commitment to a specific outcome. Our responses are provided for informational purposes to assist in your procurement or post-purchase experience.